About this course

This short course is suitable for anyone working in a patient-facing role in a healthcare setting. After taking this course, you will:

  • Understand the impact of inclusive language on patient's health outcomes

  • Develop your awareness of microaggressions and common communication pitfalls

  • Understand best-practice language and guidance for its use in a clinical setting

  • ... and much more! (FULL CURRICULUM COMING SOON!)

Course curriculum

  1. 1
  2. 2
    • An introduction to inclusive language

    • What is EDI?

    • Why does this matter?

  3. 3
    • Inclusive language: Ageism, ableism and more.

    • Impact of non-inclusive language with colleagues

  4. 4
    • Language and rapport

    • Reflecting on your language

    • What if I get it wrong?

  5. 5
    • Plain Language Download

    • Gendered Language Download

    • Ethnicity, race and nationality inclusive language download

    • LGBT Inclusive Language Download

    • Pre-recorded webinar - Words can harm, words can heal: The impact of inclusive language

  6. 6
    • Test your knowledge

    • Further training