Why take this course?

Do you want to feel better informed about LGBTQ+ people and how to provide an inclusive service? Would you like to ensure you are being respectful of people's pronouns, terminology and identity? This short course will equip you with the knowledge and understanding of how to provide an inclusive atmosphere for LGBTQ+ people. After taking this course, you will feel confident in your understanding of LGBTQ+ issues, terminology, language, and more.

  • Understand the LGBTQ+ acronym and it's meaning

  • Know how to address people respectfully using their chosen pronouns

  • Develop your knowledge of key LGBTQ+ terminology and why it matters

  • Understand the importance of inclusive language: Do's and don'ts

  • Feel confident in supporting LGBTQ+ people within your workplace

  • ... and more!


  • How long will this course take to complete?

    This is a short 2-hour course providing a robust overview of how to support LGBTQ+ people in your workplace.

  • Who is this course designed for?

    This course is particularly useful for non-clinical staff or those working in patient-facing administrative roles, including but not limited to receptionists, administrative staff, support staff and more.

  • What will I get?

    You will receive six months access to the course to complete your training, and a certificate of completion upon finishing the course.

  • Why should I choose your course?

    This course has been written and developed by queer and gender non-conforming healthcare professionals with a proven track record of delivering training on Diversity, Equity and Inclusivity (DEI), and transgender awareness training. We don't just "talk the talk", but "walk the walk" too, utilising these skills in our own clinics, with our own patients and staff. Our courses are written to provide real-world applications that are relevant to you, and can be of immediate value and support to your workplace.

Course curriculum

  1. 1
  2. 2
    • What does it all mean? Understanding the LGBTQ+ umbrella

    • A brief lesson in LGBTQ+ history

    • The lived experiences of LGBTQ+ people

    • LGBT Terminology: A glossary

  3. 3
    • Respecting and using pronouns

    • LGBTQ+ Inclusive Language: Do's and don'ts

    • Putting this knowledge into practice

    • Recommendations for your conversations

    • Test your learning

  4. 4
    • Final thoughts and next steps

    • Share your thoughts with us

    • Before you go...